Microsoft Teams Phone System
Teams Phone + Direct Routing
Replace your legacy PBX with Microsoft Teams Phone. Complete SBC configuration, number porting, call queues, and auto-attendants.
Complete Teams Phone Solution
Everything you need for enterprise-grade cloud telephony
Direct Routing SBC
Session Border Controller configuration and TLS certificate setup
- SBC deployment
- TLS certificates
- Trunk configuration
- Failover setup
Number Porting
Seamless migration of existing phone numbers to Teams
- LOA preparation
- Carrier coordination
- Port scheduling
- Zero downtime
Call Queues
Intelligent call distribution with overflow and timeout handling
- Queue configuration
- Agent assignment
- Music on hold
- Call routing
Auto Attendants
Interactive voice menus for professional call handling
- IVR menus
- Business hours
- Holiday schedules
- Voice prompts
Emergency Calling
E911 configuration for compliance and safety
- E911 setup
- Location services
- Emergency routing
- Compliance
User Training
Comprehensive training for end users and administrators
- End-user training
- Admin training
- Documentation
- Support
Implementation Packages
Professional Teams Phone deployment services
Starter
$8,000
Up to 50 users
- SBC configuration
- 1 trunk setup
- Number porting (up to 10)
- Basic call routing
- 2 auto attendants
- User training
Professional
$18,000
Up to 200 users
- Everything in Starter
- Redundant SBC setup
- Multiple trunk configuration
- Number porting (up to 50)
- 5 call queues
- 5 auto attendants
- E911 configuration
- Advanced call routing
Enterprise
Custom
Unlimited
- Everything in Professional
- Multi-site deployment
- Unlimited number porting
- Unlimited queues & attendants
- Custom integrations
- Dedicated project manager
- 24/7 support
Technical Requirements
What you need for Teams Phone Direct Routing
Microsoft Licensing
- Microsoft 365 E3/E5 or Business Premium
- Teams Phone System license
- Teams Phone add-on
Network Requirements
- Dedicated internet bandwidth
- QoS configuration
- Firewall rules configured
- Public IP address
SBC Requirements
- Microsoft-certified SBC
- TLS certificate from trusted CA
- Domain registered in Microsoft 365
- SIP trunk from carrier
Ready to Modernize Your Phone System?
Schedule a consultation to discuss your Teams Phone deployment
Schedule Consultation