Terms of Service

1. Acceptance of Terms

By accessing or using Big Sky Dynamics services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Service Description

Big Sky Dynamics provides enterprise IT solutions including AI automation, cloud services, ERP implementation, and managed services. Service specifications, features, and availability may vary based on your subscription plan.

3. User Responsibilities

• Maintain the confidentiality of your account credentials
• Use services in compliance with applicable laws and regulations
• Not interfere with or disrupt the integrity of our services
• Not attempt unauthorized access to our systems
• Provide accurate and complete information

4. Payment Terms

Payment terms are specified in your service agreement. Generally:

• Fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days notice
• Late payments may result in service suspension

5. Service Level Agreement

Our SLA commitments are detailed in your service agreement. Standard uptime guarantees and support response times vary by service tier. Enterprise customers receive priority support with guaranteed response times.

6. Limitation of Liability

Big Sky Dynamics shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability shall not exceed the amount paid by you in the twelve months preceding the claim.

7. Termination

Either party may terminate services with 30 days written notice. We reserve the right to suspend or terminate services immediately for violation of these terms or non-payment.

8. Contact Information

For questions about these Terms of Service, contact us at legal@bigskydynamics.com or (406) 555-0100.