Voice Agent
Natural, conversational AI for phone support that understands context, accesses your systems in real-time, and hands off seamlessly to human agents when needed.
Key Features
Natural language understanding and generation
Real-time CRM and system lookups
Context-aware conversation flows
Seamless human agent handoff
Multi-language support
Call recording and transcription
Sentiment analysis and quality monitoring
Custom voice and personality tuning
Business Impact
Handle 70-80% of routine calls without human intervention
Reduce average handle time by 40% through instant system access
Provide 24/7 phone support without night shift staffing
Improve customer satisfaction with zero hold times for common requests
Common Use Cases
Order Status & Tracking
Customers call to check order status, get tracking information, or modify delivery details. Voice Agent handles it all with real-time system access.
Appointment Scheduling
Book, reschedule, or cancel appointments through natural conversation. Integrates with your calendar system and sends confirmations.
Account Management
Handle password resets, account updates, billing inquiries, and subscription changes through secure voice authentication.
Technical Support Triage
Walk customers through basic troubleshooting steps, collect diagnostic information, and escalate to specialists when needed.
Technical Specifications
- Deployment Time
- 3-4 weeks
- Integration
- Twilio, RingCentral, Five9, Genesys, Salesforce, Zendesk, custom telephony systems
- AI Models
- GPT-4 Turbo, Whisper, ElevenLabs, custom voice models
- Languages
- 30+ languages with native accent support
- Latency
- <800ms response time for natural conversation flow
- Compliance
- PCI DSS, HIPAA available, call recording consent management
Ready to Get Started?
Schedule a discovery call to see how Voice Agent can transform your operations.
Contact Sales